FAQs

ANS:For residential property owners, the requirements are as follows:

• Completed application form
• Valid government-issued ID
• Water Bill Receipt (nearest connection)
• Sketch/map of location
• Photocopy of Valid ID
• Dual Permit/Excavation Permit (if needed)
• Payment for Application Fee, Estimated Materials and restoration/excavation costs
• Certificate of Title/Brgy.Certification
• Clearance of accounts (for existing customers)
• Certificate of Compliance from Engineering Office (Certificate of Inspection, Plumbing Permit)
• MENRO Certification
• Clearance from any pending illegal case pursuant to Section 8 (Anti-Pilferage) of Republic Act 8041 known as the National Water Crisis Act. For the designated representatives of the residential property owners, the requirements are as follows:
  • A copy of a Special Power of Attorney (SPA) issued by the owner of the property
  • Valid ID of both the representative and the owner

NOTE: The water service connection (WSC) will be placed under the name of the owner. The WSC application fee is Php 2,800.00 (for 1/2” Water Meter exclusive of Estimated materials).

ANS: Water service connections are disconnected by MARIWAD for the following reasons:

• Failure to pay on or before the due date as prescribed in the disconnection policy of MARIWAD
• Presence of illegal connection

ANS: Yes. To request the temporary disconnection of your water service, please visit the MARIWAD office/Sub-office. You must submit a written request, together with the full payment of any outstanding account. Only registered MARIWAD consumers will be entertained.

ANS: Visit MARIWAD Admin Office or any sub office/s, a Request for Payment will be given reflecting the total amount to be paid:

• Full amount of unpaid bills, and upon full payment of all the required fees, then re-connection follows

ANS: Yes, as long as you do not have any outstanding balance in your account. Please bring your official receipt as proof of payment when you secure your Consumption Deposit.

ANS:

• Within Three (3) Days - P 200.00 + Amount of WB
• After Three (3) Days - P 250.00 + Amount of WB
• After One (1) Year RF - P 250.00 + Amount of WB
• MMF - P 2,250.00
• EM - Variable

ANS: To report such leaks, please text or call the MARIWAD Hotline 09212876851. Our customer service representative will be more than glad to handle your call.

ANS: Just text or call the MARIWAD Hotline 09212876851 within 24 hours and report discovery of the incident. The replacement of lost or stolen water meter/s shall be charged to the account of the registered consumer.

ANS: Among the reasons for abrupt increases in water billings are:

• Increase in the number of users under the same account
• A leak after the water meter
• Un-monitored water usage or consumption
• Un-noticed dripping of water
• Un-noticed damaged/defective float valve of Rest rooms water closet

ANS:

• Your water meter is obstructed (i.e. Entrance gate of compound is closed, Presence of domestic animals in the area and others) and because of this, the meter reader is unable to read your meter. Hence, your water bill is computed as average
• The meter reading is doubtful and may be due to a defective or tampered meter
• The meter was determined to be defective or is suspected to be defective

ANS:This may happen if there is still an unpaid amount (regardless how small) or you have paid after the due date.

ANS: There may be a leak in your plumbing system. To check for leaks, close all water outlets inside your property and observe your water meter. If the water meter continues to move then there may be an underground leak within your water/plumbing system. Contact a plumber who can investigate and fix the leak.

ANS: Your meter may be defective. Immediately contact MARIWAD office/sub-office or MARIWAD Hotline 09212876851 to report your meter.

ANS: Yes. Just provide your correct Account Number and Account Name including the address to the cashier.

ANS: Yes. Your payment will be accepted, provided that the water service has not been disconnected.

ANS: If your water service has been disconnected, please proceed to our Main office/sub-office immediately. You will be reconnected within 24 hours upon payment of the unpaid bill amount and required reconnection fee.

ANS: Yes. Our payment office/sub-office accept checks, except post-dated or regional checks.

ANS: Overpaid amounts shall be credited to future water bills